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Stichworte: Customer value proposition
Which of the following is not true about the customer relationship management
What is displayed when the column is not wide enough to accommodate the data?
Which of the following statements about the customer benefit approach is true?
In a system the customer does not need to be a part of the system to receive the service
Which step in the buying process most likely adds customer value after the sale
Which refers to a set of benefits or values the company promises to deliver to its target markets to satisfy their needs?
When ranked in importance from greatest to least the four ps line up as follows
What is the name for the type of selling that is occurring when a salesperson alters sales behavior during a customer interaction to improve communication?
Which of the following is not a reason that first movers are better positioned to satisfy their customer?
Which value-creating function seems to add the least value to the amazon marketplace?
When customer changes one line to another to reduce wait time process is called?
What is the future value of $10 000 on deposit for 2 years at 6 simple interest?
Which components are required to build a successful site-to-site vpn connection on aws?
Which data should be backed up before troubleshooting a computer for a customer?
What are the three types of customer benefits that may be derived from a product?
When serving a customer who prefers the rational style what is a suitable action?
If the value of the test statistic falls in the rejection region, then the p-value must be
Is a process by which customer information is centralized and shared in order to enhance the relationship between customers and an organization?
Which of the following occurs when a customer and a company representative exchange information
A customer may participate in a tender offer in all of the following situations EXCEPT
Which guiding principle recommends eliminating a process service or action if IT does not provide value or a useful outcome?
With respect to goods and services control has transferred to the customer if the customer
Which of the following statements is true of customer relationship management systems quizlet?
To find the balance due from an individual customer, the accountant would refer to
Which of the following controls most likely would reduce the risk of concealment of customer receipts by an entitys employees?
Which statement identities the best strategy for dealing with customer complaints?
Consumers will feel they are getting the most value if the price of the product is:
What is the first thing that you should do when making eye contact with a customer?
Advantages and disadvantages of residual income as a divisional performance measure
Which of the following statements describe the relationships among value-chain activities?
What is the term that refers to adding value to a product by making it more useful?
Which of the following is most likely to develop a high level of cultural intelligence?
Is the loss in the value of property due to its use of life wear tear decay and etc?
The total combined customer lifetime values of all the companys current and potential customers
If asked for real estate advice by an unrepresented customer, the licensee may advise
What is the future value of an annual deposit of $800 earning 6 percent for 15 years?
Which of these emerges from experience of an individual explicit knowledge tacit knowledge strategic inertia strategic drift value proposition?
Which of the following is an example of an initial hypothesis? select all that apply.
Why customer satisfaction is becoming increasingly important in todays business world
What is a product-by-value analysis and what type of decisions does it help managers make
What is an annuity where the payment interval is not the same as the interest compounding period?
What is the present value of $10000 per year in perpetuity at an interest rate of 10 %?
Which of the following is not a typical attribute to consider when developing a customer persona?
Is your speech meant to achieve passive agreement or immediate action from your audience?
In order to ensure customer satisfaction, salespeople should manage a customers expectations
A conclusion is a proposition in an argument that has no direct relevance to the premises
How many days does a firm have to provide the customer with a copy of the account record?
Which annuity has an interest compounding period that is an equal to the payment interval?
What is the sum of future values of all payments to be made during the entire term of the annuity?
The internal rate of return method assumes that intermediate cash flows are immediately at_________.
What are companies that have low customer contact and are capital intensive yet provide a service called?
What channel structure is it where the product goes directly from the producer to the final customer Mcq?
Which of the following annuity has a periodic payment made at the beginning of each payment interval?
What is the formula in finding the present value of an ordinary annuity identify each variable?
What is the formula in finding the present value of a deferred annuity identify each variable represents?
It is a series of payments where each periodic payment is made at the end of a rent period.
What involves actually distinguishing the firms market offering to create superior customer value?
Is a process analysis technique that focuses on the customer and the producer interaction with the customer?
Which inventory method will result in the lowest reported net income during periods with rising costs group of answer choices?
The customers customer is upstream in the supply chain. group of answer choices true false
In which step of the selling process does a salesperson learn as much as possible about a prospective customer?
The primary value that a marketer expects to receive from a customer in an exchange relationship is
Which of the following refers to ability of a product or service to consistently meet or exceed customer expectations?
What is the term used to describe the set of activities through which a product or service is created and delivered to customers?
Target marketing requires dividing a market into categories of customer types or segments.
Which refers to the set of benefits or values it promises to deliver to customers to satisfy their needs?
Which of the following guidelines should be followed when denying customer claim requests?
What is customer participation in service what measures would you suggest to enhance customer participation?
Whose responsibility is IT to ensure that customer and organization sensitive information is not distributed to anyone IT should not be?
Which of the following is a characteristic of organizations that are highly committed to customer service quizlet?
What type of customer is outside your organization and expects you to provide services or products?
Which of the following guidelines should customer service professionals follow to meet the expectations of customers quizlet?
What term means making or causing things to happen in your life based upon your preferences interests values and beliefs?
A manufacturer that uses the intermittent process to produce special customer orders is called a:
When a firm charges each customer the maximum price that the customer is willing to pay the form?
When different customer groups are charged different prices for the same product or service it called?
What is the term for careful coordination of all promotional activities to produce a consistent unified message that is customer focused?
What is the process called when consumers change their Behaviour after they gain information from a marketing message?
In which of the following cloud services is the customer not responsible for managing the operating system select two the correct answer will display here shortly?
In which of the following accounts does an investment adviser not have custody of customer assets?
Which statements are true regarding a customer account with a full power third party trading authorization?
How can it be described to satisfy all the customers demands via product which is determined as per the customers need?
What is a pricing strategy that establishes a low price in hopes of attracting a great number of customers and discouraging competitors?
A customer in a busy cafe doesn t know what to order and she is slowing down the line Quizlet
What includes firm infrastructure Human resource management technology development and procurement?
What is the term that refers to the flow of information materials and services from the start with raw
Which of the following strategies would a company most likely use to increase customer satisfaction?
Single tenancy occurs when each customer or tenant must purchase and maintain an individual system
What is the outsourcing option that includes the most remote location and indirect customer control?
What are the different levels of diversification firms can pursue by using different corporate level strategies?
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Which of the following is not a proposition of the institution-based view of global business?
Why is it important that sales associates understand written and multimedia materials that are provided by the company the manufacturer and the supplier?
What is it called when a customer buys something they did not plan on buying until they saw it?
What is the first thing a sales associate should do when asked by a customer to make an exception to store policy?
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What step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?
In which situation would it be appropriate for a technician to back up personal and confidential data from a computer belonging to a customer?
Which of the following are methods of addressing a cost disadvantage in the forward portion of an industry?
Which of the following managers focus less on planning coordinating and consulting But more on customer relations and external contact?
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